Returns and Refund Policy

Due to the perishable nature of our artisanal chocolates, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction and will provide a replacement or refund for any items that arrive damaged or do not meet our quality standards.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of delivery with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the damaged packaging or product to help us evaluate the condition of your shipment.

• 3.
  Review Process

  Our quality assurance experts will review your claim within 1-2 business days to determine the eligibility for a refund or reshipment.

• 4.
  Resolution

  Once approved, we will either process a full refund to your original payment method or ship a fresh replacement of your favorite chocolates at no extra cost.