Frequently Asked Questions
Everything you need to know about our premium chocolates and delivery services.
How do you ensure chocolate doesn't melt during shipping?
We use insulated packaging and frozen gel packs during warmer months or when shipping to hot climates. We also monitor weather forecasts to ensure your gourmet treats arrive in perfect condition.
Do you offer sugar-free or vegan chocolate options?
Yes, we have a dedicated selection of sugar-free chocolates and several dark chocolate options that are naturally vegan-friendly. Please check the product descriptions for specific dietary information.
What is the shelf life of your handmade truffles?
For the best flavor and texture, we recommend enjoying our fresh truffles within 3 to 4 weeks of delivery. Store them in a cool, dry place between 60-70°F, away from direct sunlight.
Can I include a personalized message with my gift order?
Absolutely! During the checkout process, you will have the option to include a complimentary gift message that we will print on a card and include with your package.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact our customer service team within 48 hours for a replacement or refund.
How can I track my chocolate delivery?
Once your order is shipped, you will receive an email confirmation containing a tracking number. You can use this number on our carrier's website to monitor your package's journey to your doorstep.